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"TAAP Field Force optimises our inspection process, providing a higher quality of data for our customers. They are more confident in the quality and accuracy of the vehicle data; can visually see the extent of the damage and this generates a higher return for our remarketing clients"
Mike Burns, Remarketing Manager, Zenith

Specialist damage controls for vehicles

Damage annotation - annotate images directly on to PDA using a stylus

 

Automotive & Fleet

TAAP provides mobile workforce solutions for all industries, to aid data capture and field force automation, and designed to improve business processes. Our aim is to save your organisation money, to reduce your time spent on processing information, and to improve your customer service.

We have worked within the Automotive & Fleet sector since our inception, and have a variety of clients providing different products and services for that particular sector. These range from smaller businesses through to large enterprises and include manufacturers, dealerships, fleet management, distribution providers, insurance companies, accident repair companies and so on.

Our applications, which work on handheld devices (PDAs), can be used for many different workflow processes. In the automotive industry for example, a selection of tasks/processes you can manage is shown below:

  • Vehicle inspections and reports - assisted by built in visual controls
  • Fleet management
  • Disposals
  • Maintenance & Repair
  • Accident Management - assisted by built in visual controls
  • Damage reports/calculations
  • Photographic evidence and direct annotation
  • Collection & delivery
  • Job scheduling, allocation, and job sheets
  • Signature capture
  • Credit card and debit card payments on mobile devices - no need for Chip & PIN
  • Data capture/lead collection
  • Marketing surveys
  • Postcode/address validation
  • Automatic timesheet calculation triggered by signing in/out of jobs

All information collected on PDA devices can be exported to pdf, csv, or excel files for ease of transfer, if you have chosen not to integrate the application with any back office systems. All data is encrypted as soon as it is submitted so data protection is high and there is minimal risk of access by unauthorised persons.

Within the Automotive industry, TAAP has created a number of specialist controls which assist greatly with vehicle hire and damage reporting, vehicle disposals, and deliveries & collections. View the data sheets on the right - TAAP Vehicle Deliveries, and TAAP Vehicle Disposals - to see more detailed screenshots and explanations of how these work.

The benefits

TAAP applications have many associated benefits, which include:

  • Elimination of paper processes, saving time and costs
  • Reduced travel and fuel costs - no need for mobile workers to return to the office to deliver or collect information
  • Improved workflow - no bulk-processing of paperwork as all information is instantly submitted when it has been dealt with
  • Instantly send and receive information - time savings on waiting for reports, job schedules, photographic evidence, vehicle details, customer details etc.
  • Reduced administration - re-typing of information is eliminated, as is deciphering of illegible handwriting
  • No missing data - the application can include validation controls so that all required information must be completed
  • Vastly improved customer services - examples include: sign-off of work done, exact inspections & reports assisted by diagrams and photographic evidence, and efficient job scheduling so mobile workers arrive when they say they will
  • Reduced invoicing time period as all customer information is available immediately
  • Increased quality perception of brand – your processes will be extremely efficiently managed which in turn will show customers how professional your organisation is
  • Save time through pre-populated forms, which also include intelligent deductions from choices made
  • Minimal resistance from existing employees, as adoption of the technology is simple and requires little training
  • Improved employee morale through provision of systems which enable them to perform to their best abilities
  • Improved management reporting as data is updated in real-time so can therefore be reported upon directly (such as performance metrics, assets, audits, compliance etc.)

Examples of clients within the Automotive & Fleet sector that have benefitted from TAAP applications include:

British National Motor Show
Car Crash Line
Ember Lathom/Northgate Plc
Zenith

So, whether you’re a major manufacturer, a dealership, a rental car supplier, a fleet manager, an accident repair company, or a breakdown service, don’t hesitate to contact us to see how we can help you realise the benefits of TAAP mobile applications and secure websites.