Energy/Utilities
TAAP provides mobile workforce solutions that aid data capture and field force automation, and are designed to improve business processes. TAAP understands that the Energy and Utilities sector needs to keep costs down but provide exceptional customer service at the same time, due to the competitive nature of the industry, and demand from consumers.
We also understand that regulation plays a large part in keeping information, safety, and supply at the forefront of people working in the industry. TAAP’s mobile applications for field/mobile workers ensure that information exchange is efficient, meets with regulatory and business requirements, and is validated where required.
TAAP applications can be used within the Energy and Utilities sector for many different purposes - a selection is shown below:
- Inspections and reports
- Gas Safe registration number verification
- Meter readings linked directly to back office systems, generating an invoice
- Maintenance & Repair of machinery, equipment, vehicles, buildings, sites, etc.
- Damage reports/calculations
- Photographic evidence and direct annotation
- Job scheduling, allocation, and job sheets
- Automatic timesheet calculation triggered by signing in/out of jobs
- Signature capture
- Data capture
- Surveys/polls
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Postcode/address validation
The benefits
TAAP applications have many associated benefits, which include:
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Elimination of paper processes, saving time and costs
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Reduced travel and fuel costs - no need for mobile workers to return to the office to deliver or collect information
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Improved workflow - no bulk-processing of paperwork as all information is instantly submitted when it has been dealt with
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Instantly send and receive information - time savings on waiting for reports, job schedules, photographic evidence, customer details etc.
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Reduced administration - re-typing of information is eliminated, as is deciphering of illegible handwriting
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No missing data - the application can include validation controls so that all required information must be completed
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Vastly improved customer services - examples include: sign-off of work done, exact inspections & reports assisted by diagrams and photographic evidence, and efficient job scheduling so mobile workers arrive when they are scheduled to
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Reduced invoicing time period as all customer information is available immediately, and customer information can be verified there and then
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Increased quality perception of brand – your processes will be extremely efficiently managed which in turn will show customers how professional your organisation is
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Save time through pre-populated forms, which also include intelligent deductions from choices made
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Minimal resistance from existing employees, as adoption of the technology is simple and requires little training
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Improved employee morale through provision of systems which enable them to perform to their best abilities
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Improved management reporting as data is updated in real-time so can therefore be reported upon directly (such as performance metrics, assets, audits, compliance etc.)
Examples of clients within the Energy & Utilities sector using TAAP mobile applications
TAAP has worked closely with QGas recently to provide a mobile solution for their field workers.
