Public Sector
TAAP provides mobile workforce solutions that aid data capture and field force automation, and are designed to improve organisational processes. TAAP mobile applications for the public sector allow instant processing of information, leading to reduced time and costs spent on administration and processing.
The applications run on handheld devices/PDAs which allow you to maintain a true mobile workforce, where employees do not need to return to the office/central point of contact in order to collect or process information, or synchronise with back office systems. Our solutions provide immense flexibility and can accommodate any number of organisational processes (and in many cases improve on them).
Employees in all sectors have been very receptive to both the handheld technology and the applications TAAP offers, as we aim to provide a solution which is tailored to your requirements.
TAAP works closely with the NHS, Local Authorities, and Housing Associations, to provide mobile worker software which generates time and cost savings, and increases the level of public/customer service these bodies are able to deliver.
TAAP applications can be used within the public sector for many different purposes, a selection is shown below:
- Inspections and reports
- Maintenance & Repair of machinery, vehicles, buildings, sites, etc.
- Damage reports/calculations
- Photographic evidence and direct annotation
- Job scheduling, allocation, and job sheets
- Automatic timesheet calculation triggered by signing in/out of jobs
- Signature capture
- Data capture
- Surveys/polls
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Postcode/address validation
- Security and parking control
Local Authorities
TAAP provides various software applications for Local Authorities, especially related to repairs and maintenance/servicing for housing/facilities management and any other areas which local councils may be responsible for - such as open spaces, public highways etc. TAAP also provides mobile applications which are extremely useful for the full fleet management lifecycle - from deliveries and collections of vehicles, through to damage control, and eventual vehicle disposal. Our systems are designed to work either as stand alone applications relaying information through to secure websites, or as a mobile front end improving existing processes and integrating seamlessly with back-office software.
Having spoken with a number of local authorities recently, TAAP has recognised the need for the creation of a standard set of electronic forms for use throughout all the local authorities within the UK, because many processes and requirements are very similar or exactly the same. To facilitate this, TAAP is creating a steering committee which will meet to decide which forms should be standardised and if not already converted into electronic format, then to make these available on mobile devices as soon as possible. To be part of the steering committee, please email us using the subject 'Local Authority steering committee', and we will contact you for your input, and to arrange a convenient meeting time.
The benefits
TAAP applications have many associated benefits, which include:
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Elimination of paper processes, saving time and costs
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Reduced time spent going back and forth - no need for workers to return to the office/central point of contact to deliver or collect information
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Improved workflow - no bulk-processing of paperwork as all information is instantly submitted when it has been dealt with
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Instantly send and receive information - no delays between submitting information and being available for use
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Reduced administration - re-typing of information is eliminated, as is deciphering of illegible handwriting
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No missing data - the application can include validation controls so that all required information must be completed
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Vastly improved customer services - sign-off of work done, exact inspections & reports assisted by diagrams and photographic evidence, and efficient job scheduling so mobile workers arrive when they say they will
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Increased quality perception of organisation image – your processes will be extremely efficiently managed which in turn will show customers/members of the public how much you care about providing the best service for them
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Save time through pre-populated forms, which also include intelligent deductions from choices made
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Minimal resistance from existing employees, as adoption of the technology is simple and requires little training
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Improved employee morale through provision of systems which enable them to perform to their best abilities
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Improved management reporting as data is updated in real-time so can therefore be reported upon directly (such as performance metrics, assets, audits, compliance etc.)
Examples of clients within the Public Sector using TAAP mobile applications
TAAP has worked with a variety of clients within this sector including Bedfordshire NHS Trust among others.
