Processing at record speed
Car accidents are not nice experiences but having to complete the paperwork involved is a nightmare!
Car Crash Line Group provides over 4,000, replacement vehicles to people making insurance claims after an accident. Their process of receiving notification and completing a collection, delivery or noting any damage to one of their vehicles was a long internal paper trail and meant lots of filing for their clients!
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OnTAAP Forms Workmate solution allows this complete process to be paperless increasing efficiency to ultimately allow Car Crash Line Group to achieve market presence as the foremost accident management service in the UK. Via a combination of GPRS and 3G technologies available via PDAs given to Branch Managers and Drivers; real-time enhanced data can be delivered to the group's different departments as well as directing relevant information to third party insurance companies.
This solution also allowed forms to be directly transferred into electronic format, complete with enhanced features including diagram mapping (marking scratches and faults on a "flat fish" of the vehicle), electronic signatures, validation and photographic capabilities. Clients in real time can also receive an electronic version of their agreement.
Steve Higgon, TAAP's CEO commented: "By the application of OnTAAP technology a simple hand held PDA becomes a powerful multi-use tool. Developing a mobile application that successfully integrates across an entire organisation was a challenge but the benefits have produced stunning results."
Steve added: "The project has made the relevant data easily accessible over all levels of the organisation, guaranteeing the delivery of complex, mandatory paperwork to third party insurance firms within three working days."
Since the new system was implemented Car Crash Line Group has reduced its administrational processes by 80% at its regional branches, with paperwork being delivered to third parties within ten minutes, totally eliminating the problem of lost paperwork. Any damage detected by the drivers when a vehicle is collected is photographed and instantly sent to the relevant department so that claims can be resolved quickly without lengthy and costly disputes.
Spokesperson from Car Crash Line Group commented: "By the application of mobile technology we've reduced our paper trail and ethically our corporate carbon footprint. All operational data is now automated and tracked with our IT architecture being fully extendable. New forms can be automatically distributed and updated to drivers by way of SMS messaging which gives us the potential to grow our workforce and therefore our business which will help us galvanise our plans for expansion."
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About TAAP
OnTAAP Forms allows users to receive and send forms based data like email from their Pda's and PC's. The forms like Microsoft’s next generation applications describe their interface in XML and so are infinity flexible and extensible to each unique clients specific requirements with signatures, photos, industry and custom data sources such as postcodes, online and offline, and much more.
TAAP specialise in real time data solutions that allow you to process your data in a consistent and standardised manner in seconds from SMS, Pda, PC, Web, Flash, Sky TV as well as bespoke client specific channels.
Clients include: Chevrolet, Fiat, Vauxhall, Galliard Homes and Krispy Kreme.
