THE GREENER WAY TO WORK - Car Crash Line Group eliminates paper trail

To support the further expansion of their business, the vehicle hire company, Car Crash Line Group realised that they needed to overcome the inefficiencies of a paper-based administrative system. The company formed in 1997, facilitates over 10,000 vehicle movements a month to and from customers making insurance claims after an accident. The solution appeared to be an electronic one, and they needed to be able to input data in real time with remote access.

Car Crash Line called in TAAP to help them work on the solution. They had already identified the need to improve workforce productivity, eliminate duplication and improve the data quality. TAAP suggested using their handheld PDA system with their OnTAAP Forms software, easily custom built to meet specific requirements.

This system was implemented and now assists the company in their vehicle movements without the need for any paper form filling or filing. Jobs are transmitted between branches and drivers using the hand held PDA devices reducing the admin processes by 90%. Any damage detected by the drivers when a vehicle is collected is photographed and instantly sent to the relevant department so that claims can be made and resolved. With the photographic proof attached and real time data delivery, the success rate of claims has risen dramatically. The application also includes a fuel gauge tool to record and report fuel levels when a vehicle is delivered or collected.

Previously each movement would have necessitated the completion of a collection of insurance forms, hire agreements and the associated photocopying, scanning and storage of these. The PDA system instantly creates and stores all records electronically allowing real time update of systems and vehicle data. At the Data Strategy Awards, this award winning solution won the Best use of Data in Automotive.

Steve Bockett, National Branch Manager at Car Crash Line Group said; “The system has proved extremely easy to use and was quickly welcomed by branch managers, drivers and head office teams alike. Our fleet managers are updated within seconds of either a delivery or collection, which gives them full control over the allocation of vehicles and ensures that claims can be met during peaks of high demand. So much so that any mention of the use of paper forms now would probably result in a mutiny!”

Paul George, TAAP Client Services Director commented; “I am delighted our solution has over delivered on the project metrics and Car Crash Line are now benefiting from new levels of efficiency and service in their regional branches and in the field. To have the collective efforts of TAAP and Car Crash Line Group recognised with the Data Strategy Award for Best use of Data in Automotive was the icing on the cake!”

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