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Technology, Media and Communications

TAAP provides mobile workforce solutions that aid data capture and field force automation, and are designed to improve business processes. TMT is all about the fusion of service; content and technology, so solutions like those from TAAP are of special importance. Customers of TMT organisations expect to be able to get the information they need whenever they want, using the most appropriate technology, at a reasonable cost.

TMT organisations themselves need to be able to manage costs, often with a distributed work force, and yet constantly meet higher service levels.

With TAAP mobile software solutions, you can achieve this using photographs; signatures; text; drawings and videos. Applications include:

  • Audits; inspections; appraisals
  • Mobile enhancement to existing internal systems including CRM / ERP
  • Managing remote work forces (scheduling/reporting/timesheets)
  • Event management through issuing tracking software or TAAP VisitorSpace™ technology
  • Electronic payments (no need for swipe card readers or chip and pin devices)
  • Deliveries and collections of goods
  • Marketing (media placements; surveys; polls)
  • Issue tracking (log/ monitor/update/resolve)
  • Fund-raising
  • Event management
  • Postcode/address/bank details validation and direct debits

The benefits

TAAP applications have many associated benefits, which include:

  • Elimination of paper processes, saving time and costs
  • Reduced time spent going back and forth - no need for workers to return to the office/central point of contact to deliver or collect information
  • Improved workflow - no bulk-processing of paperwork as all information is instantly submitted when it has been dealt with
  • Instantly send and receive information - time savings on waiting for issues to be reported and dealt with, job schedules, photographic evidence, etc.
  • Reduced administration - re-typing of information is eliminated, as is deciphering of illegible handwriting
  • No missing data - the application can include validation controls so that all required information must be completed
  • Vastly improved customer services - examples include: instant issue processing, technicians/contractors receive information only related to their skill set, professional data input because the form design guides the user to enter the correct data, issue status updates sent to customers via sms/email
  • Increased quality perception of organisation image – your processes will be extremely efficiently managed which in turn will show customers/suppliers how professional your organisation is
  • Save time through pre-populated forms, which also include intelligent deductions from choices made
  • Analysis of exhibition effectiveness – data on traffic flow, visitor numbers, product interest etc. can be captured and analysed similar to website visitor analysis, thus providing an accurate assessment of the effectiveness of the event.
  • Minimal resistance from existing employees, as adoption of the technology is simple and requires little training
  • Improved employee morale through provision of systems which enable them to perform to their best abilities
  • Improved management reporting as data is updated in real-time so can therefore be reported upon directly (such as performance metrics, assets, audits, compliance etc.)

Contact TAAP to see how our mobile solutions can help your company to succeed.